Contact Us

Contact Vylume

Need help with a custom photo diamond painting order, image upload, size choice, drill style, shipping question, or damaged kit issue? Contact us with your order number when available so we can help faster.

Before ordering

• Read the FAQ for image upload and product questions.
• Use the Size & Drill Guide to choose AB, FD, round, square, or AB + FD options.
• Review the Shipping Policy and Refund Policy.

Custom image help

If you are not sure whether your image will work well, choose the clearest original file you have. Photos with bright lighting, clear faces, and simple backgrounds usually convert best.