Privacy Policy

Vylume respects your privacy. This policy explains how we collect, use, and protect information when you visit our store, place an order, upload an image for a custom diamond painting kit, or contact us for support.

Information we collect

We may collect contact information, shipping information, billing-related information, order details, uploaded custom images, customization notes, device data, analytics data, and customer support messages.

How we use information

To process and fulfill orders.
To create custom photo diamond painting kits from uploaded images.
To provide customer support and order updates.
To improve our website, products, and customer experience.
To prevent fraud, protect our business, and comply with legal obligations.

Custom image uploads

Uploaded images are used to produce the custom item you order and to resolve related customer support or production questions. Please do not upload images that you do not have the right to use.

Sharing information

We may share necessary order and production information with service providers such as payment processors, shipping carriers, fulfillment partners, analytics providers, advertising platforms, and technology vendors. We do not sell custom uploaded images as artwork.

Cookies and analytics

Our store may use cookies and similar technologies for checkout, security, analytics, personalization, and advertising measurement. You can control cookies through your browser settings.

Your choices

You may contact us to request help with accessing, correcting, or deleting personal information where applicable. Some order records may need to be retained for legal, tax, fraud prevention, or business reasons.