Terms of Service

These Terms of Service apply when you browse Vylume, place an order, upload an image, or purchase a custom or original diamond painting kit.

Products and customization

Custom photo diamond painting kits are made according to your selected drill style, canvas size, uploaded original image, and production notes. The final result depends on image quality, size choice, crop suitability, and the limitations of diamond painting conversion.

Customer responsibilities

Provide accurate contact and shipping information.
Upload an image that you own or have permission to use.
Choose an appropriate size for the level of detail you expect.
Review product options, policies, and order details before checkout.

Image rights

By uploading an image, you confirm that you have the right to use it for a custom product. We may refuse orders involving illegal, abusive, infringing, or inappropriate content.

Pricing and availability

Prices, product options, shipping availability, and promotions may change without notice. We may correct errors or cancel orders affected by technical, pricing, inventory, or payment issues.

Returns and cancellations

Custom products are made to order and may not be eligible for return or cancellation once production begins. Please review our Refund Policy before purchasing.

Shipping

Production and shipping times are estimates and can vary due to image review, made-to-order preparation, carrier delays, customs checks, holidays, or high-volume periods. See our Shipping Policy.

Limitation of liability

To the fullest extent permitted by law, Vylume is not liable for indirect, incidental, special, or consequential damages related to the use of our store or products.